Terms & Conditions

When you make a booking with GotoBeach, we act as your agent in arranging your holiday with the relevant principal(s) or supplier(s) — such as airlines, hotels, transfer companies and tour operators. These suppliers are identified on your booking documentation.

In some cases we will book your holiday as a single package with one principal. In others, we will book individual elements of your trip with separate suppliers, each of which will form a separate contract with you. As your agent, GotoBeach is not responsible for the acts or omissions of the principal(s) or supplier(s) involved, or for the services they provide. We strongly recommend that you read the relevant supplier terms and conditions, which are available on request.

It is your responsibility to ensure that all passenger names, travel dates and itinerary details are correct at the time of booking, and that they match exactly the names in the relevant passports. Once tickets have been issued, changes may not be possible and may incur additional charges.

At the time of booking, all details will be read back to you and confirmed with the relevant principal(s) or supplier(s). When you receive your travel documents, please check all names, dates and timings immediately and notify us of any errors without delay. Please note that tickets are generally non-refundable, non-changeable and non-transferable unless otherwise stated.

The personal information you provide to us will be passed only to the suppliers of your travel arrangements, or to other persons directly involved in delivering those arrangements. Where required by law or by relevant authorities — such as customs or immigration — your information may also be provided to those authorities. By completing a booking, you consent to your information being used in this way.

The deposit required to confirm your booking varies depending on the destination and the nature of the arrangements:

For bookings made fewer than 12 weeks before departure, full payment is required at the time of confirmation. Once your deposit or full payment has been received, GotoBeach will issue an ATOL Certificate together with your confirmation invoice.

If only a deposit is paid at the time of booking, the balance must be paid on or before the due date shown on your invoice — typically 12 weeks before departure. Failure to pay the balance by the due date may result in cancellation of your booking by the principal(s) or supplier(s). GotoBeach will not issue payment reminders; it is your responsibility to pay by the stated deadline.

Once your booking is confirmed, GotoBeach will send you a confirmation invoice by email detailing all the services booked. It is your responsibility to check all details on this invoice immediately. Any errors must be reported to us within 48 hours of receipt. Failure to notify us of errors within this period may result in amendment or cancellation charges being applied.

All cancellation and amendment requests must be made in writing by the lead passenger. Cancellation takes effect from the date we receive your written request. We recommend sending cancellations by recorded post, as proof of sending does not constitute proof of receipt.

Upon cancellation, the principal(s) or supplier(s) may apply cancellation charges in accordance with their own terms and conditions, which can be up to 100% of the total cost. All or part of your booking may be non-refundable regardless of when you cancel.

Cancellation charges

If you need to amend your booking (other than increasing the number of passengers), an amendment fee of £50 per booking applies, plus any charges imposed by the airline or supplier. Amendments notified fewer than 10 weeks before departure will be treated as a cancellation of the original booking and re-booking as a new arrangement.

It is your sole responsibility to ensure that you and all members of your party hold valid travel documents and meet the entry requirements for your destination. GotoBeach can provide general guidance but cannot be held responsible for any passenger being refused travel or entry as a result of failure to comply with passport, visa or immigration requirements.

Please ensure your passport is valid for at least six months beyond your return date, as many countries require this. If your passport is in its final year of validity, or if you hold a non-British passport, check requirements with the relevant embassy before booking.

Turkey — Visa Requirements (Updated May 2026)

Other Destinations

For Greece, Malta, Morocco and Egypt, UK passport holders should check current entry requirements via the UK Government foreign travel advice pages before booking. Entry requirements can change at short notice and it is your responsibility to stay informed.

For travel to the United States, an ESTA authorisation is required under the Visa Waiver Programme. For Australia, an ETA is required. Both must be obtained before travel. A biometric (chip-enabled) passport is required for US travel under the VWP.

We occasionally need to make minor changes to bookings — for example, adjustments to flight timings. We will notify you of minor changes as soon as possible. Flight timings shown at the time of booking are for guidance only; confirmed timings will be shown on your tickets.

A material change is defined as a change of departure or arrival airport (other than between airports serving the same city), or a rescheduling of your outbound or return flight by more than 12 hours. If a material change becomes necessary, we will inform you as promptly as possible and give you the option to accept the change or cancel with a full refund.

Changes to the airline, aircraft type or routing are not considered material changes and do not give rise to any right of cancellation or compensation.

If we cancel your holiday for reasons other than non-payment, we will offer you either an alternative holiday of comparable standard or a full refund of all monies paid. This represents the full extent of our liability in such circumstances.

GotoBeach strongly recommends that all passengers take out comprehensive travel insurance before travelling. Many of our principal suppliers require evidence of travel insurance as a condition of booking. Insurance cover should include, at minimum: cancellation costs, medical expenses and repatriation, loss of baggage and money, and personal liability.

We also recommend that your policy covers any specific activities you have booked, including diving, water sports, adventure activities and any other non-standard pursuits. If you choose to travel without adequate insurance, neither GotoBeach nor the relevant supplier will be liable for any resulting losses.

Travel insurance premiums are non-refundable in all circumstances.

In the unlikely event that your reserved accommodation is not available on arrival, we will endeavour to provide alternative accommodation of at least the same standard in the same resort area. If only lower-standard accommodation is available, we will refund the price difference plus £20 per person compensation for the inconvenience caused.

Hotel rooms are generally available from 2:00pm on the day of arrival and must be vacated by 12:00 noon on the day of departure. If you are travelling on a night flight, please note that you may need to vacate your room at noon on your departure day. Most hotels offer luggage storage and shower facilities; late checkout may be available subject to availability and a direct charge from the hotel.

Facilities described in hotel listings are provided in good faith and are generally available. Some facilities may be withdrawn or restricted during low season or at the discretion of the hotel management. Certain facilities may carry a local charge payable directly to the hotel.

GotoBeach is a trading name of Caria Holidays Ltd, which holds ATOL licence number 11211, issued by the Civil Aviation Authority. When you book a flight-inclusive package holiday with GotoBeach departing from the UK, your booking is financially protected under the ATOL scheme.

When you purchase an ATOL-protected booking, you will receive an ATOL Certificate listing the elements of your trip that are financially protected. Please keep this certificate safe and check that all parts of your trip are listed. Elements not listed on the ATOL Certificate are not ATOL-protected.

Not all bookings through GotoBeach are ATOL-protected — for example, certain standalone flight bookings or hotel-only reservations may not qualify. We will confirm the level of financial protection applicable to your booking before you complete your reservation.

If you experience a problem during your holiday that falls within our direct control, please notify your resort representative or our locally appointed agent as soon as possible so that remedial action can be taken promptly. Most minor issues can be resolved in resort if reported quickly.

If your complaint remains unresolved to your satisfaction, a Customer Service Report Form (CSR) should be completed in resort and signed by the local agent or representative. Alternatively, email us at info@gotobeach.co.uk. Complaints received after your return without a completed CSR or contemporaneous email may not be considered.

If you feel a complaint has not been addressed satisfactorily on your return, please write to our Customer Relations Department at 12 Savoy Parade, Southbury Road, Enfield EN1 1RT within 28 days of your return date, quoting your booking reference and departure date. No claims for expenses will be considered without appropriate receipts or invoices.

GotoBeach and its suppliers reserve the right to terminate your holiday arrangements immediately and without refund if your behaviour is considered likely to cause distress, damage, annoyance or danger to any other person. You are also subject to the laws and cultural expectations of the country you are visiting, including local dress codes and customs. The use or possession of illegal drugs may result in criminal prosecution.

Your contract with GotoBeach is governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. Transportation by air, coach, train or ship is subject to the conditions of carriage of the relevant carrier, some of which limit or exclude liability. GotoBeach does not itself enter into a contract for air carriage; it acts solely as agent in arranging such carriage on your behalf.

No refund will be issued for any part of your travel arrangements that you choose not to use. This applies regardless of the reason for non-use.

You acknowledge that airlines, hotels, ports, airports and other suppliers may require compliance with health and hygiene measures as a condition of travel or service. These may include temperature checks, face coverings, social distancing and pre-booking of facilities. You agree to comply with all such requirements.

It is your responsibility to check and satisfy any health requirements imposed by your destination country, including quarantine rules, before and during travel. GotoBeach will not be liable for any refunds, compensation or costs incurred if you are unable to travel or make use of your booking as a result of failing to meet these requirements.

If you test positive for COVID-19 or become aware of possible exposure after booking, please notify us immediately. We will explore options including postponement where possible, though standard cancellation charges will apply. Comprehensive travel insurance remains the appropriate means of protection against such risks.

• Vouchers apply to the quoted price of a package holiday and exclude holiday extras, booking fees, cancellation insurance and other non-accommodation costs.
• Vouchers are valid for both long and short breaks, and for peak and off-peak periods. They cannot be used in conjunction with any other offer or promotion.
• Vouchers are non-transferable and may only be redeemed by the named passenger(s) on the booking. Only one voucher may be used per booking.
• A minimum spend of £1,000 is required to redeem a voucher. Vouchers cannot be used towards holiday deposits.
• GotoBeach employees, their immediate families, agencies and professional advisors are not eligible to use vouchers.
• GotoBeach reserves the right to withdraw any voucher offer at any time without notice. The cash value of any voucher is £0.001.