Price Guarantee
At GotoBeach, we work directly with our hotel and supplier partners to offer competitive prices on all our holidays. If you find the same package at a lower price elsewhere within 24 business hours of booking with us, we will review your claim and match it where the conditions below are met.
We aim to give you excellent value for money at the time of booking. Holiday prices in the travel industry are dynamic — they change constantly based on availability, demand and supplier pricing. We cannot guarantee that prices will not change after you have booked, but we can guarantee that if you find a genuinely lower price for an identical package within 24 business hours of booking with us, we will take it seriously and respond fairly.
Our Price Guarantee is a genuine commitment, not a marketing slogan. The conditions below exist to ensure that price comparisons are fair and like-for-like — because comparing a package that includes transfers with one that does not, or comparing a price in euros with one in pounds, is not a meaningful comparison.
Our Price Guarantee applies where all of the following conditions are met:
The holiday must be identical
- Same destination, hotel, room type and board basis
- Same travel dates and duration
- Same departure airport, airline and flight times
- Same transfer type and inclusions
The lower price must be
- Publicly available and independently verifiable
- Quoted in pounds sterling (GBP)
- Offered by a UK-based, ATOL-protected provider where applicable
- Currently available to book at the time of your claim
If your claim meets all of the conditions above, GotoBeach will:
- Match the lower price, or
- Offer an appropriate refund or price adjustment at our discretion
We aim to respond to all Price Guarantee claims within two business days of receiving the required information. We may contact you for further details if necessary before making a decision.
Our Price Guarantee does not apply in the following circumstances:
Holiday prices change constantly due to availability, demand and supplier pricing decisions. A price that is lower than ours today may be higher tomorrow — or may no longer be available at all. We therefore strongly recommend booking when you find a price that works for you, rather than waiting in the expectation that prices will fall.
Submit your Price Guarantee claim
To request a price review, email us within 24 business hours of your booking. Please include the following in your email:
- Your GotoBeach booking reference number
- Full details of the lower-priced offer, including the provider name
- A screenshot or direct link clearly showing the lower price and all package details
- Confirmation that the lower price is currently available to book
GotoBeach is a trading name of Caria Holidays Ltd · ATOL #11211 · 12 Savoy Parade, Southbury Road, Enfield EN1 1RT · Updated May 2026
